For NDIS support workers · 2026 guide

Becoming an Independent NDIS Support Worker

A current, source-linked guide to setting up as a sole trader in the NDIS. Built from the official rules, updated for the 1 July 2026 registration changes, and structured so you can work through it step by step.

Go to the printable checklistFree. No email required.

Becoming a sole trader takes more than an ABN and insurance. Here is the full picture.

How this guide is built

Setting up as an independent NDIS support worker means meeting obligations under several different bodies: the NDIS Quality and Safeguards Commission, the Australian Business Register, the ATO, ASIC, your state Worker Screening Unit, and the insurers you choose. None of them publish a single combined checklist for sole traders. This guide pulls those obligations together in one place, with every step linked to its official source so you can verify and apply your specific situation.

We are not lawyers, accountants, or registered training providers. Where the rules are technical or your situation is complex, talk to a registered tax agent, an insurance broker, or the NDIS Commission directly. Use this guide as your starting map, not your final word.

What changed in 2026, and why it matters before you start

From 1 July 2026, Supported Independent Living (SIL) providers and NDIS digital platform providers must be registered with the NDIS Quality and Safeguards Commission. That includes the major worker platforms that many sole traders use to find shifts. Delivering SIL after that date without registration is a serious offence under the NDIS Act.

For most independent support workers, this does not mean you personally need to be registered, as long as you work with self-managed or plan-managed participants and do not deliver SIL. But the platforms you use will be picking up new compliance obligations, which is likely to flow through to what they ask of you, including clearances, documentation standards, and audit readiness.

The unregistered pathway is narrowing, not closing. The rest of this guide assumes you are setting up as an unregistered sole trader. If you are planning to deliver SIL, or you want to access NDIA-managed participants, you will need to go further than this guide and start the registration pathway directly with the Commission.

Read more on the NDIS Commission mandatory registration page, or our explainer on what this means for workers on platforms preparing for July 2026.

1 Decide what services you will deliver

Start with what you can actually offer

Before you set up a business, get clear on the services you intend to deliver and whether they fall within mandatory registration. The services available under the NDIS are detailed in the current NDIS Pricing Arrangements and Price Limits document, which is updated annually and is the source of truth for what you can charge for and how.

Most independent support workers deliver community access, daily personal activities, skill development, household assistance, transport, and assistance with social and recreational participation. These can be delivered as an unregistered provider to self-managed and plan-managed participants. Specialist Disability Accommodation, Specialist Behaviour Support, Plan Management, regulated restrictive practices, and from July 2026 Supported Independent Living, all require registration.

  • List the services you intend to deliver. Be specific about the support categories, not just the role.
  • Check those services against the current Pricing Arrangements. Confirm the line items and any conditions.
  • Confirm whether mandatory registration applies to any of them. If yes, your path is different and you should start with the Commission's registration pathway.
  • Be honest about the skills and certifications you already have. Some supports need specific training (medication assistance, behaviour support, complex care). Do not offer what you cannot safely deliver.
2 Set up your business

The administrative foundation

Most sole-trader support workers operate under their own name with an ABN. You do not need a company or a trust to start. Talk to a registered tax agent before locking in a structure, especially if you expect to grow beyond yourself or take on subcontractors.

  • Choose a business structure. Sole trader is the simplest and most common. Partnership, company and trust have different tax and liability implications.
  • Register a business name (if applicable). If you are trading under a name other than your own legal name, register the name with ASIC.
  • Get an ABN. Apply through the Australian Business Register. The application is free and usually fast.
  • Check the GST threshold. If your annual turnover is at or above $75,000 you must register for GST. Most NDIS supports are GST-free under the GST Act, but you still need to be registered above the threshold.
  • Open a separate business bank account. Not legally required for a sole trader, but it makes tax time much easier.
  • Plan for tax and super. As a sole trader you pay income tax on your business profit and arrange your own superannuation. A registered tax agent will save you mistakes that are expensive to fix later.
3 Get your clearances

The checks every NDIS worker needs

The NDIS Worker Screening Check is the central clearance for anyone working with NDIS participants. It is administered by state and territory Worker Screening Units, uses a national database, and is valid for five years once granted. It is not the same as a National Police Check. Most engagements will not accept a Police Check in place of the Worker Screening Check.

Depending on your state and the participants you work with, you may also need a Working with Children Check (or its state equivalent, such as a Blue Card in Queensland or a Working with Vulnerable People Check in some jurisdictions). If you work with anyone under 18, treat this as mandatory.

  • Apply for an NDIS Worker Screening Check through your state or territory Worker Screening Unit. Allow several weeks for processing.
  • Apply for a Working with Children Check or state equivalent if you will support anyone under 18.
  • First Aid and CPR. Not a legal requirement for every role, but most participants and platforms expect a current First Aid certificate (HLTAID011) and CPR (HLTAID009), updated annually.
  • Keep digital and physical copies of every clearance, with expiry dates noted in your calendar.
4 Get insurance

The cover that protects you and your participants

Working as a sole trader means you carry the risk personally for the supports you deliver. Two insurance types are non-negotiable for NDIS work. A third is worth considering.

  • Professional Indemnity Insurance. Covers claims of negligence, errors or omissions in your professional services. Pays legal costs and any compensation payable.
  • Public Liability Insurance. Covers personal injury or property damage caused by your business activities. Essential when working in clients' homes or community settings.
  • Income Protection Insurance. Not legally required, but worth considering if support work is your primary income. Sole traders do not get paid sick leave.
  • Other cover to consider. Business equipment insurance, cyber liability if you store participant information digitally, and workers' compensation if you ever employ or subcontract anyone.

Most NDIS insurance is sold through specialist brokers who understand the sector. Shop around. The cheapest cover is usually not the right cover, and the most expensive is not necessarily the most comprehensive.

5 Set up your systems

The paperwork that proves you are doing it properly

Even as an unregistered sole trader, you are expected to keep records that show your supports were appropriate, person-centred and connected to the participant's goals. Documentation is what you have if anything is ever questioned, by a participant, a plan manager, or an auditor of a platform you work through.

  • Service Agreement. A written agreement signed by you and each participant before supports begin, covering services, schedule, fees, cancellation, complaints, and how either party can end the agreement.
  • Intake or onboarding form. Captures the participant's plan details, goals, support needs, emergency contacts, communication preferences and any specific risks.
  • Support Plan. A working document that describes how you will support this participant against their NDIS goals. Reviewed regularly.
  • Progress notes. Written after every session. Capture what you did, how the participant was, their choices and voice, the goal you worked on, and anything that needs follow-up. Use our free progress notes template to start.
  • Incident records. A simple log of any incident, with a separate process for reportable incidents under the NDIS Code of Conduct.
  • Consent records. Written consent before sharing participant information with anyone, including plan managers and other providers. Use our free consent form templates.
  • Invoicing system. Issued under the current NDIS Pricing Arrangements with line items, dates, support category and your ABN. Keep records for at least five years.
  • Policies and procedures. Privacy, complaints, incident response, infection control, and emergency. Even short, simple versions matter if anyone ever asks.

Setting all of this up by hand on day one is overwhelming, which is why most sole traders run their business out of a notebook for the first month and then realise they have no real records when they need them. The alternative is a single system that holds your participants, shifts, notes, incidents and invoices in one place. Clio Care is built for this, free for 30 days.

6 Find work and stay compliant

Build the practice you actually want

Once you are set up, the next problem is filling your week. Most sole traders use a mix of platforms, direct referrals from support coordinators, and word of mouth. Each pathway has different paperwork and different rates.

  • Worker platforms. Mable, Hireup, Kynd and similar match workers with participants for a fee. Easy to start. Note that from 1 July 2026 these platforms must be registered with the NDIS Commission, which will affect what they ask of you.
  • Support coordinators. Often the best long-term source of work. Build relationships with coordinators in your area. Offer your services to participants they support, not just yourself as a service.
  • Direct relationships with self-managed participants. The highest-margin pathway because there is no platform fee, but you carry more administration, and you must invoice and follow up payment yourself.
  • Travel and cancellation rules. Both are detailed in the current NDIS Pricing Arrangements. Read them carefully, because charging incorrectly is one of the most common reasons sole traders get invoices disputed or claimed back.
  • Stay current. The NDIS rules change every year. The Pricing Arrangements update annually around 1 July. Mandatory registration is expanding. Build a habit of checking the Commission's news page at least quarterly.
  • Keep learning. First Aid and CPR renew annually. Disability-specific training, manual handling, medication, behaviour support and complex care all open up new work. Invest in yourself.

The printable checklist

A short version of the full guide. Print it, tick as you go, and you will know when you are ready to take your first paying shift.

1. Decide what services you will deliver

  • List the services you intend to deliver
  • Check those services against the current NDIS Pricing Arrangements
  • Confirm whether mandatory registration applies
  • Be honest about your skills and certifications

2. Set up your business

  • Choose a business structure
  • Register a business name (if applicable)
  • Get an ABN
  • Check the GST threshold and register if required
  • Open a separate business bank account
  • Plan for income tax and super

3. Get your clearances

  • NDIS Worker Screening Check
  • Working with Children Check (or state equivalent), if relevant
  • Current First Aid (HLTAID011) and CPR (HLTAID009)
  • Digital copies of all clearances with expiry dates noted

4. Get insurance

  • Professional Indemnity Insurance
  • Public Liability Insurance
  • Income Protection Insurance (recommended)
  • Other cover relevant to your situation

5. Set up your systems

  • Service agreement template
  • Intake or onboarding form
  • Support plan template
  • Progress notes process
  • Incident records process, including reportable incidents
  • Consent forms for sharing information
  • Invoicing system aligned to the current NDIS Pricing Arrangements
  • Short written policies (privacy, complaints, incident, emergency)

6. Find work and stay compliant

  • Decide which work pathways suit you (platforms, coordinators, direct)
  • Understand the current travel and cancellation rules
  • Build a habit of checking the NDIS Commission news quarterly
  • Plan your ongoing training and certification renewals

Becoming an independent NDIS worker, answered

Do I need to be a registered NDIS provider to work as a sole trader support worker?

It depends on the services you deliver and who funds them. If you deliver only supports that are not subject to mandatory registration, and your participants are self-managed or plan-managed, you can continue to operate as an unregistered sole trader. From 1 July 2026 mandatory registration applies to Supported Independent Living (SIL) providers and digital platform providers, and the unregistered pathway is narrowing. Check the NDIS Commission's mandatory registration page for the current scope, and remember unregistered providers still must comply with the NDIS Code of Conduct and complete an NDIS Worker Screening Check.

What is the difference between the NDIS Worker Screening Check and a National Police Check?

They are different documents. The NDIS Worker Screening Check is a dedicated clearance for people who work with NDIS participants, administered by state and territory Worker Screening Units, and valid for five years once granted. A National Police Check is a more general criminal history check. For NDIS work the Worker Screening Check is the document required, and most engagements will not accept a Police Check as a substitute.

Do I need to register for GST as an independent support worker?

Only if your annual turnover is at or above the current GST registration threshold, which is $75,000. Most NDIS supports are GST-free under the GST Act when they are reasonable and necessary supports funded under a participant's plan, so even GST-registered workers will not charge GST on most NDIS services. Confirm your situation with a registered tax agent or the ATO.

What insurance do I need as an independent support worker?

At a minimum, Professional Indemnity Insurance and Public Liability Insurance. Professional Indemnity covers claims of negligence or errors in your professional services. Public Liability covers third-party injury or property damage from your work. Income Protection Insurance is optional but worth considering if support work is your primary income, because as a sole trader you do not get paid leave.

Can I keep working through platforms like Mable and Hireup after July 2026?

Yes, but the platforms themselves must be registered with the NDIS Commission from 1 July 2026. That means the platforms are picking up new compliance obligations, and you may see changes to the checks, documentation and standards expected of workers on those platforms. Watch each platform's worker communications for what is changing on their side.

What documentation do I need to keep as a sole trader?

Service agreements with each participant, signed before supports start. Progress notes for every session, kept securely. Incident records and reportable incident submissions where relevant. Tax records, invoices and payment records for at least five years. Records of consent for any sharing of participant information. If you are unregistered, you are still expected to meet the spirit of the NDIS Practice Standards, and your records are what proves you do.

How do I charge for travel between participants?

Travel between participants and travel to a participant can be charged under specific rules in the NDIS Pricing Arrangements and Price Limits, which vary by participant location and the type of support. The rules are detailed and change with each annual update, so always work from the current published document rather than older versions.

Do you have free templates I can use?

Yes. We have free NDIS progress notes and consent form templates, no email required. Progress notes template and consent forms.

You have the map. The first shift is yours to take.

Setting up is the work no one talks about, and the work that makes the difference between a sole trader who lasts and one who gives up after three months. Use this guide. Verify against the official sources. Talk to a tax agent. And when you are ready to run your participants, shifts, notes and invoices from one place built for sole traders, Clio Care is here.

No credit card. No commitment.